BlackBerry – needing reputation management yet again

Thorsten Heins presents the BlackBerry Z10 and the BlackBerry Q10

By Official BlackBerry Images Thorsten Heins presents the BlackBerry Z10 and the BlackBerry Q10

Last week, BlackBerry battled for its reputation as Detwiler Fenton, the institutional research and wealth management group, stated that customer returns of the Z10 were outnumbering sales at certain key retailers. A sell-off of BlackBerry shares ensued and the Wall Street Journal getting hold of the story didn’t help – shares plummeted nearly 8%. Continue reading

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Are apologies overworked in PR? IKEA versus Apple

IKEA, founded in 1943, and one of the most successful international retailing companies, is undergoing a practical lesson in crisis management after admitting last week that political prisoners in the former East Germany laboured under cruel conditions to produce its furniture.

In May, a documentary made in Sweden – the home country of IKEA – made claims that the company had used the forced labour of political prisoners suppressed by the former head of the German Democratic Republic Honecker and his ubiquitous Stasi police to make its furniture. Continue reading